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Hillier Customer Support

Refunds and Returns

We hope you will be happy with your purchase from us, but should you wish to return anything bought from us, please contact us at onlineshop@hillier.co.uk giving your details and the reason for the return.
All Hardy Outdoor Plants will be covered by our standard Hillier Five Year Guarantee – We guarantee that all Hillier hardy shrubs, trees, roses and climbers are healthy and true to name. We take great care in the early stages of a plants life, and your satisfaction with the plants you buy is very important to us. Its success in your garden depends on proper cultivation and aftercare. Particular attention should be paid to watering and frost protection. In the event of a failure due to unidentifiable causes, within FIVE YEARS of the date of purchase, providing you have planted and cared for it correctly, and you have retained the receipt, or proof of purchase, return the plant to us, and we will replace it free-of-charge, or issue a credit note.

FAULTY GOODS

If you receive goods from us that are faulty, you must notify us within 7 working days of date of delivery, or within a reasonable period of time of discovering the fault. Upon inspection of the product (either by you returning the goods to us, or by us sending a nominated person to inspect the goods) and upon agreement of the goods being faulty, and not through neglect or misuse, we will replace, refund or repair the faulty goods at no cost to you, and will refund any reasonable costs you may have incurred in returning the goods to us.

INCORRECT GOODS

If we send you incorrect goods, you must notify us as soon as you notice the mistake, and within a reasonable amount of time. We will either arrange for the goods to be collected from you, or ask you to return the goods to us. We will either send you the correct goods, or refund the price of the goods and delivery (and any reasonable costs you may have incurred in returning the goods to us).

ERRORS & OMISSIONS

Whilst we will endeavour to ensure that all prices on our Web Site are accurate, but errors may occur. If we discover an error in the price of the Goods you have ordered, we will inform you as soon as possible and give you the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel an order due to an error in price and we have already received payment for those goods, you will receive a full refund.

Returns

REFUND POLICY & UNWANTED GOODS

Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition, within 28 days, and only once it has been returned to us. If we find that the product has not been returned to us in a fully resaleable condition, we reserve the right to refuse a refund on the item. Only the original purchase price will be refunded, not the carriage and packaging charges.

CANCELLATION POLICY

In accordance with the Distance Selling regulations, you may cancel your order within 7 working days of delivery of the goods to you. This ability does not apply to goods which have been worn, washed or used. Please use the contact details, above.




 


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