Hillier Customer Support
Terms and Conditions
By purchasing goods from Hillier Garden Centres/Hillier Nurseries Ltd via this website you are entering into a legally binding agreement with us on the terms stated below. It is important that you read and understand these terms.
THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS
All prices shown on this website include VAT at the prevailing rate.
Goods Not In Stock
Hillier make every effort to ensure that goods on this website are in stock and available for despatch, and where possible will indicate low stock/delayed despatch on the item description. We will always contact you if an item is out of stock to let you know when it is likely to come into stock.
Ordering, Payment and Delivery
Payment may be made through our secure on-line checkout system. Most major credit cards are accepted, however if you wish to pay by cheque, please contact us.
“In Stock”/“Out of Stock” references against each item on the online shop are updated daily from live stock levels in Hillier Garden Centres. An item referred to as “In Stock” will normally be available from a Hillier Garden Centre local to our despatch department, and will be collated and sent to you as soon as possible. Should there be any delay in fulfilling or despatching your order, we will notify you by email as soon as we can. You may order an “out of stock” item, in which case, we will notify you as to when we can fulfil the order. You will not be charged until the point of despatch. Goods available for immediate despatch are normally sent within 2 or 3 working days of receiving the order.
You will receive an email from us when we are processing your order (or part order) for despatch.
If there is likely to be any delay in processing your order we will contact you by email/telephone as soon as possible.
We are only able to deliver to customers within the United Kingdom. United Kingdom meaning mainland UK only. We are able to deliver to Northern Ireland/Highlands and Islands of Scotland but a surcharge will apply. Please contact us at firstname.lastname@example.org if you wish to order products for despatch outside of Mainland UK.
RECEIVING YOUR ORDER
Please unpack your order immediately on arrival and check that everything you ordered is enclosed.
Refunds and Returns
We hope you will be happy with your purchase from us, but should you wish to return anything bought from us, please contact us at email@example.com giving your details and the reason for the return.
If you receive goods from us that are faulty, you must notify us within 7 working days of date of delivery, or within a reasonable period of time of discovering the fault. Upon inspection of the product (either by you returning the goods to us, or by us sending a nominated person to inspect the goods) and upon agreement of the goods being faulty, and not through neglect or misuse, we will replace, refund or repair the faulty goods at no cost to you, and will refund any reasonable costs you may have incurred in returning the goods to us.
If we send you incorrect goods, you must notify us as soon as you notice the mistake, and within a reasonable amount of time. We will either arrange for the goods to be collected from you, or ask you to return the goods to us. We will either send you the correct goods, or refund the price of the goods and delivery (and any reasonable costs you may have incurred in returning the goods to us).
ERRORS & OMISSIONS
Whilst we will endeavour to ensure that all prices on our Web Site are accurate, but errors may occur. If we discover an error in the price of the Goods you have ordered, we will inform you as soon as possible and give you the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel an order due to an error in price and we have already received payment for those goods, you will receive a full refund.