Furniture Terms and Conditions
Hillier Furniture & BBQs Home Delivery Service Terms and Conditions
1. Hillier are pleased to offer a free delivery service on all furniture sets and BBQ orders over the value of £499. We can deliver to addresses in Berkshire, Buckinghamshire, Dorset, East Sussex, Gloucestershire, Hampshire, Hertfordshire, Oxfordshire, Somerset, Surrey, Warwickshire, West Sussex and Wiltshire only.
2. For furniture sets and BBQs held in stock, we aim for delivery to be within seven working days or less. Every effort is made to give accurate information when estimating delivery time but occasionally, for reasons beyond our control, there may be additional delay. In this circumstance we will of course keep you fully informed.
3. Once your order is confirmed as available for delivery, we will contact you to agree specific arrangements for the date of delivery. We aim to call customers within 48 hours to arrange a suitable delivery date but cannot guarentee this. Wherever possible, delivery will be made on the first vehicle in your area following your order. Wherever possible, we will try to be flexible with our delivery times to suit you, however we are unable to store your order for delivery at a later date.
4. On the delivery day our delivery drivers will unload your furniture or BBQ and carry it to the desired location within your home or garden. If you have narrow passageways or sharp corners between where the vehicle will need to offload and your desired location for the furniture, please discuss this on the telephone when you are contacted to arrange delivery.
5. Our delivery teams will observe social distancing guidelines during delivery, we request that our customers adhere to the same guidelines giving our teams as much space as possible, minimum of 2 metres for the safety of both staff and customers. We regret that our drivers are unable to unpack furniture and BBQs during Covid -19 pandemic and are unable to build any furniture sets or components for you on delivery.
6. Queen, Sense, Rope Furniture Sets - all 5 year warranty
7. Bramblecrest Furniture Sets - 3 years structural guarantee* (1 year structural guarantee for parasols, covers and ceramic topped tables) Hillier Nurseries Ltd